PRIVACY POLICY
Thank you for visiting our website.
Disclaimer :- At Sproutech Solutions Private limited(Regd Name), we take your privacy and data security seriously. While we implement robust measures to protect your personal information, including encryption and regular security audits, it's essential to recognize that no system can guarantee absolute immunity from cyber threats or malicious activities. We continuously strive to mitigate these risks, and by using our services, you agree to accept any residual risk. Sproutech Solutions Private Limited disclaims all liability for any unauthorized access, disclosure, or alteration of your information that may occur despite our best efforts.
We encourage you to take proactive steps to safeguard your data, such as using strong passwords and keeping your account credentials confidential.
Your continued use of our platform constitutes your understanding and acceptance of these risks. For detailed information about how we collect, use, and protect your data, please review our Privacy Policy.
“We are committed to protecting your privacy and personal information.This policy outlines how data is collected, used, and safeguarded during your use of our website."
1. What personal information is collected?
We may collect the following types of information:
*Personal/Company Information :- This may include names, contact numbers, KYC data, driving license, email addresses, and voice recordings of our conversations with our team to address your queries and other information required to deliver the services or any other Information you may share with us.
We recognize the sensitivity and legal implications surrounding the sharing of personal and company information. To ensure its lawful and ethical management we adhere to stringent guidelines and comply with applicable laws including but not limited to the Information Technology Act, 2000, Digital Personal Data Protection Act (DPDPA) 2023, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
*Feedbacks & Surveys :- To Improve our service & user experience, we may collect customer feedback and such data may be used by Sproutech Solutions Private limited for research, analysis and product development purposes.
We may also aggregate and anonymize this information for statistical purposes or to share insights with our partners or third-party service providers.
*Payment Information :- When you subscribe to our services and make payments through the platform, we may share relevant payment details with third-party service providers, vendors, and payment gateways to facilitate the transaction. These entities are contractually obligated to handle your payment information in accordance with industry-standard security practices.
We use third-party payment processors that comply with stringent security standards, including encryption protocols, to ensure that your payment information is handled securely.
Additionally, in the event that you are no longer a customer or client, the retention of your payment data will be limited to a period of 2 years, after which it will be securely deleted or anonymized, except where a longer retention period is required by applicable laws or regulations.rop
*Cookies & Web Tracking Technologies :- We may store session information, cookies, pixels, web beacons and other technologies to recognize your needs and to enhance your experience on our website including improving security, preventing fraudulent activity,and reporting.
You have the option to manage your cookies preferences through your browser settings or by opting out of certain third-party tracking mechanisms. Third parties may include marketing agencies, social media networks, analytic services, search engines, etc.
However, please note that disabling cookies may limit your ability to access certain features of our website or services.
*Know Your Customer (KYC) :- Sproutech Solutions Private Limited collects personal information from users as part of the Know Your Customer (KYC) process, which is necessary for compliance with regulatory requirements and to ensure the security and integrity of our services.
This information may include, but is not limited to, name, address, date of birth, government-issued identification numbers, and proof of address. We may also collect additional information as required by applicable laws and regulations.
The collected information is used solely for the purpose of fulfilling our legal obligations and ensuring the security and integrity of our platform. We do not disclose this information to third parties except as required by law or with the user's explicit consent.
By using our services, users consent to the collection, storage, and processing of their personal information for KYC purposes as outlined in this privacy policy.
2. Purpose for collection of your information?
The Information we collect may be used for following purposes:
*Improving Platform Functionality:- To identify areas of improvement and enhance functionality and usability, we continuously analyze usage patterns, user feedback, and industry trends, helping us develop new features and services to better serve your legal needs.
*Security & Fraud Prevention:- To Detect & Investigate (fraudulent or unauthorized activities) we may use your information to ensure compliance with our policies and prevent violations.
This includes monitoring for suspicious activities, detecting and preventing fraud, and addressing security vulnerabilities to safeguard your data and maintain platform integrity.
*Complying with Legal Obligation:- We may use your information to comply with legal & regulatory requirements including but not limited to Data Protection Laws, Data Transfer Laws & Data Retention.
Provided that under data retention we only retain your information for as long as necessary and have clear policies for secure deletion or anonymization.
*Customer Support :- We communicate about your account and legal matters by sending notification, update, and transactional emails related to your platform usage.
Our aim is to deliver a seamless and satisfactory customer support experience while maintaining privacy and data protection standards.
*Legal Analysis & Advice :- Your information is utilized by legal professionals to analyze legal documents and offer tailored legal services and recommendations to address your specific needs.
With a Steadfast Commitment to excellence, integrity, and your legal well-being, we stand ready to serve as your trusted legal partner on the journey ahead.
3. How do we share information?
The importance of protecting the privacy of our customers is of utmost importance to us. That is why we share information in the following circumstances:
*Legal Compliance & Protection:In order to respond to legal requests, investigations, and to prevent fraud or abuse, we may share your information with government bodies and law enforcement agencies when required to protect the rights, safety, and property of ours and others.
By prioritizing legal compliance and protection, we aim to foster trust and confidence in our legal services while ensuring the highest standards of integrity and professionalism.
*Legal professionals & Service Providers :Lawyers, paralegals, and consultants who assist us in providing legal services may require access to your information to fulfill their responsibilities.
Such professionals provide legal services through our platform, ensuring comprehensive legal support tailored to your needs.
*Business Transactions:During business transactions such as mergers, acquisitions, or asset sales, we prioritize transparent communication to keep you informed about any changes that may affect our services or your data.
We conduct these transactions in compliance with applicable legal and regulatory requirements, ensuring that your data rights are protected and respected at all times.
Throughout these processes, we remain committed to safeguarding your data and ensuring that your legal matters continue to receive the attention and support they require.
*Third Party Platform & Tools:To Facilitate our services we may utilize third party tools such as hosting providers document management systems, communication platforms, which complement our services and help us maintain high standards of performance and efficiency.
4. Changes To This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page. We encourage you to review this Privacy Policy periodically for any updates.
Your continued use of our services following the implementation of changes to our Privacy Policy constitutes acceptance of the updated terms, reaffirming your commitment to our data handling practices.
The Personal Information subject to this Privacy Policy will be collected and retained by the Company.
Disclaimer:
This app is developed and operated by Sproutech Solution Private Limited, a private limited company. It is not affiliated with, associated with, or run by any government or government agency. The app is a private initiative that provides solutions using publicly available data. All data used within the app is sourced from public domain sources or third party vendors and does not include confidential or proprietary government information. For official government-related queries, please consult the relevant government websites or agencies.
Grievance Officer :
Name:- Ms Chandni Barak
Designation:- Senior Manager-Legal Operations
E-mail:- chandani.barak@lawyered.in